Hatfield Group - Mission Statement

At Hatfield Group, we strive to be the best of the best. Creating an enduring business in the future means building the highest levels of customer satisfaction today - our business pulse has never been stronger.

We are Volkswagen South Africa’s premier dealer group and have achieved this title through impeccable sales and service delivery. Our brand philosophy eradicates the middle man and we continuously strive for service excellence, ensuring that we incessantly work towards maintaining one of the highest customer satisfaction indices in the country.

Offering benchmark service levels comes with great responsibility. That’s why we work so hard to uphold the four pillars of what makes Hatfield’s service the best in the industry:

  • PEOPLE We see our customers as partners. An honest relationship and delivering service excellence are the foundations of this partnership. At Hatfield we aim to be a great place to work where people are inspired to be the best they can be.
  • BRAND Everything we do at Hatfield should benefit our brand as a whole. This will ensure we’re always setting the benchmark rather than aspiring to be better. With a decade of innovative vehicles, tailor-made solutions and customer-service excellence, we not only meet our customers’ unique business demands, but consistently exceed them.
  • ETHICS Service is at the heart of everything we do. We can only deliver high levels of service excellence when we do business from the heart. We love what we do - and we do it with the utmost integrity and respect.
  • COMMUNITY Above all, Hatfield is part of a community, and we need to support our community’s growth and development in the same way we nurture our own business.

General information

The air-conditioning systems in our vehicles contain fluorinated greenhouse gases (R134a / GWP 1430 with up to 1.15 kg equivalent to 1.6445 t CO2).

The vehicles and products displayed on this website may differ in terms of shape, design, colour and scope of supply. Some of the images may include special equipment, accessories and decorative elements which are subject to an additional charge. The technical features and equipment of the vehicles described are merely examples and may differ, in particular on a country-specific basis. We reserve the right to make changes at any time.

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